1. Who these terms apply to
These Terms of Use (“Terms”) govern the relationship between you and MarketStrike (UEN 202557316N, registered at 24 Peck Seah Street, #05-01, Singapore 079314). They apply to your use of marketstrike.life (the “Website”) and to any brand, content or studio services (“Services”) you commission directly or through your organisation.
2. Acceptance
By accessing the Website you confirm that you have read and accept these Terms. If you disagree, please discontinue use. When commissioning Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms and to the engagement letter for the relevant Services.
3. Eligibility
Our Services are intended for organisations and their working teams. You must be at least sixteen to browse the Website and at least eighteen (or the age of legal majority in your jurisdiction, if higher) to enter into an engagement letter with us.
4. Engagements and payment
- An engagement is confirmed only once we counter-sign an engagement letter listing the Services, timeline, fees and payment schedule.
- Fees are quoted in Singapore Dollars (SGD) and exclude taxes that may apply in your jurisdiction.
- Sprint and System engagements typically invoice 50% at kickoff and 50% at delivery. Content Engine retainers invoice monthly in advance.
- Invoices are issued by MarketStrike. We may use a third-party payment processor to collect payment on our behalf.
- Third-party production costs (talent, travel, media rights, printing, venue hire) pass through at cost and are itemised on the invoice.
5. Cancellation, pause and rescheduling
Unless an engagement letter states otherwise, the following applies:
- Story Sprint and Brand System engagements may be cancelled before kickoff for a full refund of any deposit; after kickoff, fees for completed phases are non-refundable, but remaining phases may be paused for up to 90 days at no additional cost.
- Content Engine retainers may be paused with 30 calendar days’ notice and resumed within twelve months at the same rate. Wind-down after pause requires an additional 30-day notice.
- If we cancel or postpone Services for reasons within our control, you receive a full refund of fees paid for undelivered work.
6. Your obligations as a client
- Provide accurate briefing materials and timely feedback within the review windows set out in the engagement letter.
- Respect the confidentiality of studio methods, worksheets, drafts and internal templates shared during the engagement.
- Do not repurpose our proprietary frameworks or unshipped drafts for work with another agency without our written consent.
- Ensure any third-party materials you provide (images, footage, IP, endorsements) are cleared for the intended use.
We may suspend delivery, without refund of work already completed, where a client materially breaches these obligations after written notice and a reasonable opportunity to cure.
7. Intellectual property and licensing
On sign-off and payment in full, all final client deliverables — including positioning documents, brand systems, editorial calendars, copy, film masters, audio masters and raw footage — are assigned to you for use in your business. Our proprietary frameworks, internal templates and unshipped drafts remain the intellectual property of MarketStrike.
Unless your engagement letter says otherwise, we retain the right to feature anonymised or explicitly approved versions of the work in our own studio portfolio, presentations and case studies.
8. Acceptable use of the Website
You agree not to:
- Use the Website for unlawful purposes or in ways that could damage, disable or overload it.
- Attempt unauthorised access to any part of the Website or its underlying systems.
- Introduce malicious code, scrape at scale without permission, or circumvent rate limits.
- Reproduce substantial portions of Website content without written consent.
9. Content you provide
When you contact us or share materials for an engagement, you confirm that information you submit is accurate, belongs to you (or is licensed to you for the intended use), and does not infringe third-party rights. We may remove or refuse content we reasonably believe violates these Terms or applicable law.
10. Third-party links and platforms
The Website and our deliverables may link to third-party sites and platforms (for example, social channels, podcast hosts or newsletter services). We do not control those platforms and are not responsible for their content, privacy practices or availability. You use them at your own risk.
11. Disclaimer and limitation of liability
We prepare strategic and creative work with reasonable care, but marketing outcomes depend on many factors outside our control — category dynamics, media environments and your team’s execution. We make no guarantees of specific commercial results.
To the fullest extent permitted by Singapore law, our total liability for any claim relating to the Website or any Services is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for personal injury caused by negligence or for fraud.
12. Force majeure
Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including natural disasters, public health measures, industrial action or infrastructure failures. Where possible, we will reschedule affected work or extend the timeline proportionately.
13. Governing law and disputes
These Terms are governed by the laws of Singapore. Disputes that cannot be resolved amicably fall under the exclusive jurisdiction of the Singapore courts. Mandatory consumer protection rules in your country that grant stronger rights remain unaffected.
14. Changes to these Terms
We may update these Terms from time to time. The current version will always appear at this URL with the “last updated” date shown above. For material changes we will give existing clients at least 30 days’ notice by email before the change applies to renewed engagements.
15. Severability and no waiver
If any provision is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a right on one occasion does not waive that right in future.
16. Contact
Questions about these Terms may be sent to [email protected], addressed to the Legal Team, or by post to our registered address in section 1. We aim to acknowledge legal enquiries within two working days and to respond substantively as promptly as the matter allows.